Last updated: July 07, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
If you have any questions about this Privacy Policy, You can contact us:
By visiting this page on our website: https://pigeon-mail.co.uk/contact/.
2. The Data We Collect
We may collect and process:
• Identity Data – name, title, date of birth.
• Contact Data – email address
• Usage Data – Metrics of how you use our site.
3. How We Collect Data
We collect data when you:
• Fill in forms, create an account, place an order, contact support or interact with us.
• Use our website, which collects data automatically using cookies and similar technologies.
4. Why We Use Data (Purposes) And Lawful Bases
We use personal data to:
• To contact you and Respond to enquiries (Contract/Legitimate Interests)
• TO provide you with news with opt-out at any time (Consent/Legitimate Interests and PECR rules).
• To provide and maintain and improve our Service, including to monitor the usage of our Service. (Legitimate Interests/Consent for non-essential cookies).
• Detect and prevent fraud and comply with legal obligations (Legal Obligation/Legitimate Interests).
You can object to processing based on legitimate interests at any time.
5. Cookies
We use cookies and similar technologies for functionality, analytics and marketing. Where required, we will obtain your consent for non-essential cookies. You can manage your preferences at any time. For details, see our Cookie Policy.
6. Sharing Your Data
We may share personal data with:
• Service providers acting on our behalf (e.g. hosting, payment processing, delivery, IT support, CRM, email).
• Professional advisers (lawyers, accountants), regulators, or law enforcement where legally required.
We require all service providers to safeguard personal data and only process it according to our instructions.
• We may disclose Your Personal Data for any other purpose with Your consent.
7. International Transfers
Some providers are located outside the UK. Where we transfer data internationally, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or rely on an adequacy decision.
8. Data Security
We use technical and organisational measures appropriate to the risk, including access controls, encryption in transit, regular monitoring, staff training and vendor due diligence.
9. Data Retention
We keep personal data only for as long as necessary for the purposes described above, including to satisfy legal, accounting or reporting requirements. We then securely delete or anonymise it.
10. Your Rights
You have rights to access, rectify, erase, restrict, object to processing, and data portability, and the right to withdraw consent where processing is based on consent. To exercise these rights, contact us at https://pigeon-mail.co.uk/contact/.. You also have the right to complain to the Information Commissioner’s Office (ICO).
11. Direct Marketing
We may send you marketing messages via mail updates if you have opted in, or where permitted by law. You can opt out at any time using the unsubscribe link in our emails or by contacting us.
12. Third-Party Links
Our website may include links to third-party sites or services. We are not responsible for their privacy practices.
13. Changes To This Policy
We may update this policy from time to time. The latest version will always be available on our website with the date of the most recent update.
